/* ════════════════════════════════════════════════════════════════════════
   NH · Service Director Console — Stylesheet
   ───────────────────────────────────────────────────────────────────────
   Refactor 2026-05-14: nuovo layout (hero KPI + 3-col grid + action bar).
   Backward compat: vecchie classi sd-layout/sd-side/sd-main mantenute
   nelle HTML shell ma non più usate dal nuovo JS — vengono nascoste.
   ════════════════════════════════════════════════════════════════════════ */

:root { --sd-accent:#3b82f6; --sd-ok:#16a34a; --sd-warn:#ea580c; --sd-danger:#dc2626; }
* { box-sizing:border-box; margin:0; padding:0; }
body { font-family: 'Inter',-apple-system,sans-serif; background:var(--bg,#f3f5f8); color:var(--text-1,#0f172a); font-size:13px; }

/* Legacy shell (deprecated 2026-05-14, mantenuta nei file HTML per backward compat) */
.sd-layout { display: block; min-height: auto; grid-template-columns: none; }
.sd-side { display: none; }
.sd-main { padding: 0; background: transparent; }

/* ─── Container & filter bar ───────────────────────────────────────────── */
.sdc-wrap { min-height: calc(100vh - 56px); padding-bottom: 70px; background: var(--bg, #f3f5f8); }
.sdc-filterbar { background: var(--surface, #fff); border-bottom: 1px solid var(--border, #e2e8f0); padding: 9px 18px; display: flex; align-items: center; gap: 10px; position: sticky; top: 56px; z-index: 40; flex-wrap: wrap; }
.sdc-pill { display: inline-flex; align-items: center; gap: 6px; padding: 6px 12px; border: 1px solid var(--border); border-radius: 6px; background: var(--surface-2, #f8fafc); cursor: pointer; font-size: 12px; font-weight: 600; color: var(--text-1, #0f172a); font-family: inherit; }
.sdc-pill:hover { background: var(--surface, #fff); border-color: var(--sd-accent); }
.sdc-pill .pill-badge { background: var(--sd-accent); color: #fff; font-size: 10px; padding: 1px 6px; border-radius: 3px; font-weight: 700; }
.sdc-pill .pill-caret { color: var(--text-3, #64748b); font-size: 10px; }
.sdc-search { flex: 1; max-width: 320px; padding: 7px 12px; border: 1px solid var(--border); border-radius: 6px; font-size: 12px; font-family: inherit; background: var(--surface, #fff); color: var(--text-1); }
.sdc-meta { margin-left: auto; font-size: 11px; color: var(--text-3, #64748b); display: flex; align-items: center; gap: 8px; }
.sdc-live-dot { width: 7px; height: 7px; border-radius: 50%; background: var(--sd-ok); display: inline-block; animation: sdc-pulse 1.5s infinite; }

/* Dropdown menu */
.sdc-dropdown { position: relative; display: inline-block; }
.sdc-dd-menu { display: none; position: absolute; top: 100%; left: 0; margin-top: 4px; background: var(--surface, #fff); border: 1px solid var(--border); border-radius: 6px; min-width: 220px; max-height: 400px; overflow-y: auto; box-shadow: 0 4px 16px rgba(0,0,0,.08); z-index: 100; }
.sdc-dd-menu.open { display: block; }
.sdc-dd-item { padding: 8px 12px; cursor: pointer; font-size: 12px; border-bottom: 1px solid var(--border); display: flex; align-items: center; gap: 8px; }
.sdc-dd-item:last-child { border-bottom: none; }
.sdc-dd-item:hover { background: var(--surface-2, #f8fafc); }
.sdc-dd-item.active { background: color-mix(in srgb, var(--sd-accent) 12%, transparent); font-weight: 600; }

/* ─── Hero KPI ──────────────────────────────────────────────────────────── */
.sdc-hero { padding: 14px 18px; }
.sdc-hero-head { display: flex; align-items: center; justify-content: space-between; margin-bottom: 12px; flex-wrap: wrap; gap: 10px; }
.sdc-hero-head h1 { font-size: 18px; font-weight: 700; color: var(--text-1); }
.sdc-hero-head .sub { color: var(--text-3); font-size: 12px; margin-top: 2px; }
.sdc-period { display: flex; gap: 4px; }
.sdc-period button { padding: 4px 10px; font-size: 11px; border: 1px solid var(--border); background: var(--surface, #fff); cursor: pointer; border-radius: 4px; font-weight: 500; color: var(--text-3); font-family: inherit; }
.sdc-period button.active { background: var(--sd-accent); color: #fff; border-color: var(--sd-accent); }
.sdc-kpi-row { display: grid; grid-template-columns: repeat(6, 1fr); gap: 10px; }
.sdc-kpi { background: var(--surface, #fff); border: 1px solid var(--border); border-radius: 10px; padding: 12px 14px; cursor: pointer; transition: all .15s; position: relative; }
.sdc-kpi:hover { transform: translateY(-1px); box-shadow: 0 4px 12px rgba(0,0,0,.05); }
.sdc-kpi.danger { border-left: 3px solid var(--sd-danger); }
.sdc-kpi.warn { border-left: 3px solid var(--sd-warn); }
.sdc-kpi.ok { border-left: 3px solid var(--sd-ok); }
.sdc-kpi.info { border-left: 3px solid var(--sd-accent); }
.sdc-kpi .ico { float: right; font-size: 20px; opacity: .6; }
.sdc-kpi .lbl { font-size: 10.5px; text-transform: uppercase; color: var(--text-3); letter-spacing: .4px; font-weight: 600; margin-bottom: 4px; }
.sdc-kpi .val { font-size: 26px; font-weight: 700; line-height: 1; color: var(--text-1); }
.sdc-kpi .sub { font-size: 11px; color: var(--text-3); margin-top: 4px; display: flex; gap: 4px; align-items: center; flex-wrap: wrap; }
.sdc-trend { padding: 1px 5px; border-radius: 3px; font-size: 10px; font-weight: 700; }
.sdc-trend.up { background: rgba(220,38,38,.12); color: var(--sd-danger); }
.sdc-trend.down { background: rgba(22,163,74,.12); color: var(--sd-ok); }
.sdc-trend.flat { background: rgba(100,116,139,.12); color: var(--text-3); }

/* ─── Main grid 3-col ──────────────────────────────────────────────────── */
.sdc-grid { display: grid; grid-template-columns: 320px 1fr 360px; gap: 14px; padding: 0 18px 18px; align-items: start; }
@media (max-width: 1400px) { .sdc-grid { grid-template-columns: 280px 1fr 320px; } }
@media (max-width: 1200px) { .sdc-grid { grid-template-columns: 1fr; } .sdc-kpi-row { grid-template-columns: repeat(3, 1fr); } }
@media (max-width: 720px)  { .sdc-kpi-row { grid-template-columns: repeat(2, 1fr); } }

.sdc-panel { background: var(--surface, #fff); border: 1px solid var(--border); border-radius: 10px; overflow: hidden; display: flex; flex-direction: column; }
.sdc-panel-head { padding: 11px 14px; border-bottom: 1px solid var(--border); display: flex; justify-content: space-between; align-items: center; background: var(--surface-2, #f8fafc); }
.sdc-panel-head h3 { font-size: 13px; font-weight: 700; display: flex; align-items: center; gap: 6px; color: var(--text-1); }
.sdc-panel-head a { color: var(--sd-accent); font-size: 11px; font-weight: 600; cursor: pointer; text-decoration: none; }
.sdc-panel-body { padding: 12px 14px; flex: 1; overflow-y: auto; max-height: calc(100vh - 400px); }

/* ─── Left: Operations Pulse ───────────────────────────────────────────── */
.sdc-section { margin-bottom: 16px; }
.sdc-section:last-child { margin-bottom: 0; }
.sdc-stitle { font-size: 10.5px; text-transform: uppercase; color: var(--text-3); letter-spacing: .5px; font-weight: 700; margin-bottom: 8px; display: flex; justify-content: space-between; align-items: center; }
.sdc-stitle .cnt { background: var(--surface-2, #f8fafc); padding: 1px 8px; border-radius: 9px; font-size: 10px; font-weight: 700; color: var(--text-2, #475569); }
.sdc-op-row { display: flex; align-items: center; gap: 8px; padding: 7px 8px; border-radius: 6px; margin-bottom: 3px; cursor: pointer; }
.sdc-op-row:hover { background: var(--surface-2); }
.sdc-av { width: 26px; height: 26px; border-radius: 50%; background: var(--sd-accent); color: #fff; display: inline-flex; align-items: center; justify-content: center; font-weight: 700; font-size: 10px; flex-shrink: 0; }
.sdc-op-name { flex: 1; font-size: 12px; font-weight: 500; color: var(--text-1); min-width: 0; }
.sdc-op-name small { color: var(--text-3); display: block; font-size: 10px; font-weight: 400; margin-top: 1px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sdc-acd-dot { width: 8px; height: 8px; border-radius: 50%; flex-shrink: 0; }
.sdc-acd-dot.ready { background: var(--sd-ok); box-shadow: 0 0 0 3px rgba(22,163,74,.18); }
.sdc-acd-dot.busy { background: var(--sd-warn); }
.sdc-acd-dot.brk { background: var(--text-3); }
.sdc-acd-dot.off { background: var(--border); border: 1px solid var(--text-3); }

.sdc-oncall { background: linear-gradient(135deg, rgba(22,163,74,.08), rgba(13,148,136,.04)); border: 1px solid rgba(22,163,74,.25); border-radius: 8px; padding: 10px; margin-bottom: 8px; }
.sdc-oncall .name-row { display: flex; align-items: center; gap: 8px; margin-bottom: 6px; }
.sdc-oncall .ldot { width: 8px; height: 8px; border-radius: 50%; background: var(--sd-ok); animation: sdc-pulse 1.5s infinite; }
.sdc-oncall .name { font-weight: 700; font-size: 13px; color: var(--text-1); }
.sdc-oncall .meta { font-size: 11px; color: var(--text-2); margin-bottom: 6px; }
.sdc-oncall .acts { display: flex; gap: 4px; flex-wrap: wrap; }
.sdc-mini-btn { padding: 3px 8px; font-size: 10px; border: 1px solid var(--border); background: var(--surface, #fff); border-radius: 4px; cursor: pointer; font-weight: 600; color: var(--text-2); font-family: inherit; }
.sdc-mini-btn:hover { background: var(--surface-2, #f8fafc); }
.sdc-mini-btn.primary { background: var(--sd-accent); color: #fff; border-color: var(--sd-accent); }

.sdc-shift-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 4px; margin-top: 6px; }
.sdc-shift { background: var(--surface-2, #f8fafc); border: 1px solid var(--border); border-radius: 5px; padding: 6px; text-align: center; }
.sdc-shift .lbl { font-size: 9px; color: var(--text-3); text-transform: uppercase; font-weight: 700; }
.sdc-shift .val { font-size: 14px; font-weight: 700; margin-top: 2px; }
.sdc-shift.full .val { color: var(--sd-ok); }
.sdc-shift.partial .val { color: var(--sd-warn); }
.sdc-shift.gap .val { color: var(--sd-danger); }

.sdc-esc { padding: 8px 10px; border-radius: 6px; background: rgba(234,88,12,.06); border-left: 3px solid var(--sd-warn); margin-bottom: 5px; font-size: 11px; cursor: pointer; }
.sdc-esc.crit { background: rgba(220,38,38,.08); border-left-color: var(--sd-danger); }
.sdc-esc strong { display: block; font-size: 12px; color: var(--text-1); }
.sdc-esc .em { color: var(--text-3); font-size: 10px; margin-top: 2px; }

/* ─── Center: Service Health tabs ──────────────────────────────────────── */
.sdc-tabs { display: flex; gap: 0; border-bottom: 2px solid var(--border); margin: -12px -14px 14px; padding: 0 14px; overflow-x: auto; }
.sdc-tab { padding: 11px 16px; font-size: 12px; font-weight: 600; color: var(--text-3); cursor: pointer; border-bottom: 2px solid transparent; margin-bottom: -2px; background: none; border-left: none; border-right: none; border-top: none; font-family: inherit; display: flex; align-items: center; gap: 5px; white-space: nowrap; }
.sdc-tab:hover { color: var(--text-1); }
.sdc-tab.active { color: var(--sd-accent); border-bottom-color: var(--sd-accent); }
.sdc-tab .tbadge { background: var(--sd-danger); color: #fff; font-size: 9px; padding: 1px 6px; border-radius: 9px; font-weight: 700; }

.sdc-ttable { width: 100%; border-collapse: collapse; font-size: 12px; }
.sdc-ttable th { text-align: left; padding: 9px 8px; background: var(--surface-2); border-bottom: 1px solid var(--border); font-size: 10px; text-transform: uppercase; color: var(--text-3); font-weight: 700; letter-spacing: .3px; }
.sdc-ttable td { padding: 11px 8px; border-bottom: 1px solid var(--border); vertical-align: middle; color: var(--text-1); }
.sdc-ttable tr.row-clickable { cursor: pointer; }
.sdc-ttable tr.row-clickable:hover { background: var(--surface-2); }
.sdc-tkey { font-family: 'JetBrains Mono', monospace; color: var(--sd-accent); font-weight: 700; font-size: 11.5px; }
.sdc-pri { display: inline-block; padding: 2px 8px; border-radius: 10px; font-size: 10px; font-weight: 700; }
.sdc-pri.p1 { background: var(--sd-danger); color: #fff; }
.sdc-pri.p2 { background: var(--sd-warn); color: #fff; }
.sdc-pri.p3 { background: rgba(59,130,246,.18); color: var(--sd-accent); }
.sdc-pri.p4 { background: var(--surface-2); color: var(--text-3); }
.sdc-sla { display: inline-flex; align-items: center; gap: 5px; font-size: 11px; }
.sdc-sla .bar { width: 40px; height: 5px; background: var(--border); border-radius: 3px; overflow: hidden; }
.sdc-sla .fill { height: 100%; }
.sdc-sla.green .fill { background: var(--sd-ok); }
.sdc-sla.yellow .fill { background: var(--sd-warn); }
.sdc-sla.red .fill { background: var(--sd-danger); }
.sdc-tenant { display: inline-block; padding: 1px 7px; border-radius: 3px; background: var(--surface-2); border: 1px solid var(--border); font-family: monospace; font-size: 10.5px; font-weight: 600; color: var(--text-2); }
.sdc-asg { display: flex; align-items: center; gap: 6px; }
.sdc-asg .av-mini { width: 22px; height: 22px; border-radius: 50%; background: var(--sd-accent); color: #fff; display: inline-flex; align-items: center; justify-content: center; font-weight: 700; font-size: 9.5px; }

/* SLA Heatmap */
.sdc-heatmap-wrap { overflow-x: auto; }
.sdc-heatmap { border-collapse: collapse; width: 100%; font-size: 11px; min-width: 600px; }
.sdc-heatmap th { background: var(--surface-2); color: var(--text-3); text-transform: uppercase; font-size: 10px; padding: 8px 10px; border: 1px solid var(--border); }
.sdc-heatmap td { border: 1px solid var(--border); padding: 0; text-align: center; }
.sdc-heatmap td.row-label { padding: 8px 10px; font-weight: 700; text-align: left; background: var(--surface-2); color: var(--text-1); }
.sdc-heat { padding: 10px; font-weight: 700; font-size: 12px; cursor: pointer; }
.sdc-heat.h-ok { background: rgba(22,163,74,.18); color: var(--sd-ok); }
.sdc-heat.h-warn { background: rgba(234,88,12,.20); color: var(--sd-warn); }
.sdc-heat.h-danger { background: rgba(220,38,38,.22); color: var(--sd-danger); }
.sdc-heat.h-none { background: var(--surface-2); color: var(--text-3); font-weight: 500; }

/* War rooms */
.sdc-wr { border: 1px solid var(--sd-danger); background: linear-gradient(135deg, rgba(220,38,38,.06), rgba(234,88,12,.03)); border-radius: 10px; padding: 14px; margin-bottom: 12px; }
.sdc-wr-head { display: flex; align-items: center; gap: 10px; margin-bottom: 10px; }
.sdc-wr-head .siren { font-size: 22px; animation: sdc-pulse 1s infinite; }
.sdc-wr-head h4 { font-size: 14px; font-weight: 700; color: var(--text-1); }
.sdc-wr-meta { display: flex; gap: 14px; font-size: 11px; color: var(--text-2); margin-bottom: 10px; flex-wrap: wrap; }
.sdc-wr-meta strong { color: var(--text-1); }
.sdc-wr-parts { display: flex; margin-bottom: 10px; }
.sdc-wr-parts .av-p { width: 28px; height: 28px; border-radius: 50%; background: var(--sd-accent); color: #fff; display: inline-flex; align-items: center; justify-content: center; font-weight: 700; font-size: 11px; border: 2px solid var(--surface, #fff); margin-left: -6px; }
.sdc-wr-parts .av-p:first-child { margin-left: 0; }
.sdc-wr-parts .av-cnt { background: var(--text-3); color: #fff; }
.sdc-wr-acts { display: flex; gap: 6px; flex-wrap: wrap; }
.sdc-wr-acts button { padding: 5px 10px; font-size: 11px; border: 1px solid var(--sd-danger); background: var(--surface, #fff); color: var(--sd-danger); border-radius: 5px; cursor: pointer; font-weight: 600; font-family: inherit; }
.sdc-wr-acts button.primary { background: var(--sd-danger); color: #fff; }
.sdc-wr-acts button:hover { opacity: 0.85; }
.sdc-wr-empty { padding: 40px 20px; text-align: center; color: var(--text-3); font-size: 12px; }

/* Customer health grid */
.sdc-cust-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(220px, 1fr)); gap: 10px; }
.sdc-cust { background: var(--surface, #fff); border: 1px solid var(--border); border-radius: 8px; padding: 12px; cursor: pointer; transition: all .15s; }
.sdc-cust:hover { border-color: var(--sd-accent); box-shadow: 0 2px 8px rgba(59,130,246,.1); }
.sdc-cust.alert { border-left: 3px solid var(--sd-danger); }
.sdc-cust.warn { border-left: 3px solid var(--sd-warn); }
.sdc-cust.ok { border-left: 3px solid var(--sd-ok); }
.sdc-cust .c-head { display: flex; justify-content: space-between; align-items: center; margin-bottom: 8px; }
.sdc-cust .c-name { font-weight: 700; font-size: 13px; font-family: monospace; color: var(--text-1); }
.sdc-cust .c-tier { font-size: 9px; padding: 2px 6px; border-radius: 3px; background: var(--surface-2); color: var(--text-3); font-weight: 700; text-transform: uppercase; }
.sdc-cust .c-tier.gold { background: rgba(234,179,8,.18); color: #b45309; }
.sdc-cust .c-tier.silver { background: rgba(148,163,184,.20); color: var(--text-2); }
.sdc-cust .c-stats { display: grid; grid-template-columns: repeat(3, 1fr); gap: 4px; font-size: 11px; }
.sdc-cust .c-stat { text-align: center; padding: 5px; background: var(--surface-2); border-radius: 5px; }
.sdc-cust .c-stat .v { font-weight: 700; font-size: 14px; color: var(--text-1); }
.sdc-cust .c-stat .l { font-size: 9px; color: var(--text-3); text-transform: uppercase; }

/* ─── Right: Communications Hub ────────────────────────────────────────── */
.sdc-qa { display: grid; grid-template-columns: 1fr 1fr; gap: 6px; margin-bottom: 14px; }
.sdc-qa-btn { padding: 10px 8px; border: 1px solid var(--border); background: var(--surface, #fff); border-radius: 7px; cursor: pointer; text-align: center; font-family: inherit; }
.sdc-qa-btn:hover { border-color: var(--sd-accent); background: var(--surface-2, #f8fafc); }
.sdc-qa-btn.primary { background: var(--sd-accent); color: #fff; border-color: var(--sd-accent); }
.sdc-qa-btn .ico { font-size: 18px; display: block; margin-bottom: 3px; }
.sdc-qa-btn .lbl { font-size: 10.5px; font-weight: 600; }

.sdc-comm { display: flex; gap: 9px; padding: 9px 0; border-bottom: 1px solid var(--border); cursor: pointer; }
.sdc-comm:last-child { border-bottom: none; }
.sdc-comm .cic { width: 28px; height: 28px; border-radius: 6px; display: inline-flex; align-items: center; justify-content: center; flex-shrink: 0; font-size: 14px; }
.sdc-comm .cic.email { background: rgba(37,99,235,.12); }
.sdc-comm .cic.slack { background: rgba(124,58,237,.12); }
.sdc-comm .cic.exec { background: rgba(234,88,12,.12); }
.sdc-comm .cic.broadcast { background: rgba(13,148,136,.12); }
.sdc-comm .cct { flex: 1; min-width: 0; }
.sdc-comm .ctt { font-size: 12px; font-weight: 600; margin-bottom: 2px; color: var(--text-1); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sdc-comm .cmt { font-size: 10.5px; color: var(--text-3); display: flex; gap: 6px; align-items: center; }
.sdc-comm .cst { font-size: 9.5px; padding: 1px 5px; border-radius: 3px; font-weight: 700; }
.sdc-comm .cst.sent { background: rgba(22,163,74,.15); color: var(--sd-ok); }
.sdc-comm .cst.ack { background: rgba(37,99,235,.15); color: var(--sd-accent); }
.sdc-comm .cst.pend { background: rgba(234,88,12,.15); color: var(--sd-warn); }

/* ─── Action bar (sticky bottom) ───────────────────────────────────────── */
.sdc-actionbar { position: fixed; bottom: 0; left: 0; right: 0; background: var(--surface, #fff); border-top: 1px solid var(--border); padding: 10px 18px; display: flex; gap: 10px; justify-content: center; box-shadow: 0 -2px 10px rgba(0,0,0,.04); z-index: 100; flex-wrap: wrap; }
.sdc-actionbar button { padding: 8px 18px; border: none; border-radius: 6px; font-weight: 700; font-size: 12px; cursor: pointer; display: flex; align-items: center; gap: 6px; font-family: inherit; color: #fff; }
.sdc-ab-warroom { background: var(--sd-danger); }
.sdc-ab-broadcast { background: var(--sd-accent); }
.sdc-ab-exec { background: #7c3aed; }
.sdc-ab-esc { background: var(--sd-warn); }
.sdc-ab-hand { background: var(--surface-2); color: var(--text-1); border: 1px solid var(--border); }
.sdc-actionbar button:hover { opacity: 0.9; }

/* ─── Misc ──────────────────────────────────────────────────────────────── */
.sdc-loader { padding: 30px; text-align: center; color: var(--text-3); font-size: 13px; }
.sdc-empty { padding: 24px; text-align: center; color: var(--text-3); font-size: 12px; }
.sdc-error { padding: 14px; background: rgba(220,38,38,.06); border: 1px solid var(--sd-danger); border-radius: 8px; color: var(--sd-danger); font-size: 12px; }
@keyframes sdc-pulse { 0%, 100% { opacity: 1; } 50% { opacity: 0.4; } }

/* ─── Modal (broadcast / exec update) ──────────────────────────────────── */
.sdc-modal-back { position: fixed; inset: 0; background: rgba(15,23,42,0.55); z-index: 9000; display: none; align-items: center; justify-content: center; }
.sdc-modal-back.open { display: flex; }
.sdc-modal { background: var(--surface, #fff); border-radius: 10px; padding: 22px; min-width: 480px; max-width: 92vw; max-height: 88vh; overflow-y: auto; }
.sdc-modal h3 { font-size: 16px; font-weight: 700; margin-bottom: 6px; color: var(--text-1); }
.sdc-modal .sub { color: var(--text-3); font-size: 12px; margin-bottom: 14px; }
.sdc-modal label { display: block; font-size: 11px; text-transform: uppercase; color: var(--text-3); font-weight: 700; margin: 12px 0 4px; letter-spacing: .4px; }
.sdc-modal input, .sdc-modal textarea, .sdc-modal select { width: 100%; padding: 8px 10px; border: 1px solid var(--border); border-radius: 5px; font-family: inherit; font-size: 12px; background: var(--surface, #fff); color: var(--text-1); box-sizing: border-box; }
.sdc-modal textarea { min-height: 100px; resize: vertical; }
.sdc-modal .acts { display: flex; gap: 8px; justify-content: flex-end; margin-top: 18px; }
.sdc-modal .acts button { padding: 8px 16px; border-radius: 5px; font-weight: 600; cursor: pointer; font-family: inherit; font-size: 12px; border: 1px solid var(--border); background: var(--surface, #fff); color: var(--text-1); }
.sdc-modal .acts button.primary { background: var(--sd-accent); color: #fff; border-color: var(--sd-accent); }