🚦 Routing Triage —
In coda
—
UNROUTED attesa routing
Escalation L2 (>15min)
—
notificato ICC manager
Escalation L3 (>30min)
—
notificato Service Director
Risolti oggi
—
manual route 24h
SLA target
15m
MTTR routing
📈 Pattern ricorrenti su ticket UNROUTED
Premi "Analizza" per caricare i pattern.
| ID | Tipo | Pattern | Azione | Abilitata | Creata da | |
|---|
| ⏳ Caricamento… |