HUB Center
Centro operativo unificato della piattaforma NH ITSM — accesso rapido a tutti i workspace, management e configurazioni in base al tuo ruolo.
🎫
Ticket & SLA
Incident · Problem · Change · RFC
🛡️
Security Ops
Alert · XDR · Playbook · MITRE
📋
Audit & Compliance
ISO · GDPR · NIS2 · SOC2
⚠️
Risk & Governance
Risk register · KRI · Board
🎧
Service Desk
L1 queue · Catalog · KB
📞
Contact Center
Phone · Chat · Omnichannel
👥
HR Service Delivery
Onboarding · Leave · Payroll · Tickets
🤖
Agentic IA
IA Management service · IA autonomous Agent
🎨 Workspace per dominio operatore
Accesso diretto alle viste operative · 7 card · ACL role-based · Hub di dominio + console agentic + triage routing
☆
NEW
IT Hub
Operations · Service Desk · ITSM
Incident aperti
SLA a rischio
NOC · Help Desk · Incident · ChangeApri →
☆
NEW
Security Hub
Cyber · Compliance · Governance
Alert SOC aperti
Vuln critiche
SOC · XDR · ICC · GRC · VulnerabilitiesApri →
☆
NEW
HR Hub
Centro unificato HR · Manager · Ops · Recruiting
Posizioni aperte
Onboarding attivi
People management · Recruiting · AnalyticsApri →
☆
AGENTIC
Agentic IA Console
Monitor agent IA L1 · NOC · Help Desk · Log · Performance
Risolti autonomamente · Token & Costi · 24/7Apri →
☆
OPS
Agentic Ops Console
Queue · Timeline per agent · Trace per ticket · Config inline
Trasparenza runtime · Max-open · Cost budget · ServicesApri →
☆
TRIAGE
Routing Triage
Coda UNROUTED · pattern auto-learning · spam filter · escalation L1→L2→L3
Governance Unified Flow EngineApri →
☆
TEAMS
Global Team Management
Team globali · skills · SLA · membri
Team attivi
On-call ora
17 GRP-* default · 5 domini × 2 tier + GRC + HR + 5 umbrellaApri →
👔 Business & Clienti
Anagrafiche · Contratti · Master data clienti/utenti
☆
REGISTRY
Anagrafica Clienti
Portfolio · Wizard · Servizi NOC/SOC/XDR/ICC/GRC/Help Desk
Sostituisce nh-itsm.sh createApri →
☆
IAM
Anagrafica Utenti
Users · Ruoli · Lifecycle · Onboarding · Automazioni
Gestione identità piattaformaApri →
☆
UNIFIED
Contracts
Customer · Vendor · Support · License · clausole + renewal alerts
Storage unificato vendor + customerApri →
🏛 CMDB & Foundation
Modello dati infrastruttura · CI · Service Mapping · Discovery
☆
CSDM 4.0
CSDM Foundation
Account · Location · Cost Center · Common Service Data Model
Foundation layer per CMDB enterpriseApri →
☆
CLASSES
CI Class Manager
Classi CI per-tenant · attributi tipizzati · sostituisce array hardcoded
Estensione schema CMDBApri →
☆
MAP
Service Mapping
Pattern-based discovery dipendenze app→infra runtime
Top-down mapping con traversal rulesApri →
☆
DISCOVERY
Discovery Center
Jobs SNMP/SSH/WMI/Cloud · Agents · Credential vault
MID-server pattern · agentless + cloudApri →
⚙ Catalogo & Automation
Definizioni operative riusate dai domini · Issuetype · Notifiche · Playbook · Flow/Notify/Lifecycle editor
☆
CATALOG
Catalogo Issuetype
Tipologie ticket globali · ITSM/HR/NOC/SOC/GM/ES · Versioning · Override per tenant
Caricamento…Apri →
☆
CENTER
Notifications Center
Routing rules · Templates · Digests · Escalations · 4 canali (email/push/inbox/sms) · Audit
Caricamento…Apri →
☆
24 PB
Playbook Automation
Library · Editor visuale · Dispatcher · ROI · 24 playbook YAML
Caricamento…Apri →
☆
FLOW
Flow Engine
DAG editor: routing pre+post · workflow · approval (12 trigger seed)
Single source of truth per i 3 motoriApri →
☆
NOTIFY
Notify Matrix
Audience × evento × canale · template i18n IT/EN · preview WYSIWYG
11 eventi · 5 canali · 10 templateApri →
☆
STATE
Lifecycle State Machine
Stati ticket data-driven · 19+1 system + custom · transitions editabili · integrità referenziale
Single source of truth · KV-backedApri →
🚀 Enterprise Operations
Capability infrastrutturali cross-tenant · SAM · AIOps · FinOps
☆
SAM
Software Asset Management
Asset · Licenses · Contratti · Top vendor · Alert Hub · Cross-tenant
Caricamento…Apri →
☆
AIOPS
Events & AIOps
Event correlation · dedup · noise reduction · RCA suggest
Rules engine + ML feedbackApri →
☆
FINOPS
FinOps
Cloud cost insights AWS/Azure/GCP · allocation · anomaly · savings
Multi-cloud cost managementApri →
📋 Log & Inspection
Audit eventi · Decisioni routing · Debug single-ticket · Filtri & Export
☆
AUDIT
Activity Log
Eventi · Audit · Filtri · Export CSV · Per-tenant & Globale
Tracciamento operativo piattaformaApri →
☆
ROUTING
Routing Log
Decisioni assign · regole match · skip/error · bypass warning · timeline per ticket
Single routing point · 90gg retentionApri →
☆
DEBUG
Issue Inspector
Tutti i campi di un ticket (sistema + custom) · schema · valori · changelog · JSON raw
Console dev/debug ticket JiraApri →
🎯 Management & supervision
Cross-domain oversight · Executive KPI · Dashboard operativa · Configurazione
☆
DIRECTOR
Global Director
Cockpit direzionale: tutti domini · tutti clienti · tutti progetti
Health · P&L · OKR · Decisions · Board PackApri →
☆
TEAM
Service Manager
Team · Operatori · Performance per dominio
NOC · SOC · XDR · ICC · GRC · Help Desk · HRApri →
☆
RBAC
Permission Matrix
Matrice ruoli × permission · Audit · Reset baseline
RBAC configurabile runtimeApri →
☆
MSP
Multi-tenant Universal
Performance Analytics cross-tenant · drill-down per cliente
P&L · SLA · Tickets · Forecasting cross-tenantApri →
☆
C-LEVEL
Executive Cockpit
CEO · CRO · COO · Strategic KPI · Real-time
ARR · NRR · CSAT · Pipeline · Renewals · OKRApri →
☆
REMINDER
Sistemi Integrabili
Reminder canali e adapter · Vendor × Channels matrix · Roadmap
30 adapter · 20 canali · 5 archetipi clienteApri →
☆
RUNTIME
SecOps Runtime
Risk Scoring · Approvals · Rollback
Tools configured
Approvals pending
AD · FW · EDR · Patch · DNS · VMApri →